General terms and conditions
Version: June 2026
Chamber of Commerce number: 95241647
Article 1 - Definitions
In these general terms and conditions, the following definitions shall apply:
1.1 Contractor: Robert Gebhardt Webdesign, registered with the Chamber of Commerce under number 95241647, based in Nieuwerkerk aan den IJssel, hereinafter referred to as “Contractor”.
1.2 Client: The natural person or legal entity entering into an agreement with the Contractor.
1.3 Website: The website to be developed or developed by the Contractor for the Client.
1.4 Services: All work performed by the Contractor for the Client, including but not limited to web design, web development, hosting, maintenance and support.
Article 2 - Applicability
2.1 These general terms and conditions apply to all offers and agreements between Contractor and Client.
2.2 Deviations from these terms and conditions shall only be valid if expressly agreed in writing.
2.3 The applicability of any purchase or other conditions of the Client is expressly rejected.
2.4 If one or more provisions of these general terms and conditions are null and void or annulled, the remaining provisions of these general terms and conditions shall remain fully applicable.
2.5 If the agreement is concluded electronically, the Contractor shall ensure that the Principal can save and consult the general terms and conditions.
Article 3 - Conclusion of the agreement
3.1 An agreement is established as soon as the Client agrees to the Contractor's offer by e-mail.
3.2 After acceptance, the contractor will send an order confirmation confirming the order.
3.3 The contractor reserves the right to refuse an application or order without giving reasons.
3.4 By accepting the offer, the Client declares to agree to these general terms and conditions and an obligation to pay arises, subject to the right of withdrawal as described in article 6a (for consumers).
Article 4 - Execution of the assignment
4.1 The Contractor shall perform the assignment to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
4.2 The contractor has the right to engage third parties in the performance of the assignment.
4.3 The execution of the assignment shall be carried out in mutual consultation and on the basis of the information and materials provided by the Client.
4.4 Client shall ensure that all data, which Contractor indicates to be necessary or which Client should reasonably understand to be necessary for the execution of the agreement, shall be provided to Contractor in good time.
4.5 If the data required for the execution of the agreement are not provided to Contractor in time, Contractor shall have the right to suspend the execution of the agreement and/or charge Principal the additional costs resulting from the delay.
4.6 Contractor shall not be liable for damages resulting from incorrect or incomplete information provided by Client.
Article 5 - Delivery time
5.1 The delivery times mentioned by Contractor are indicative and never apply as deadlines, unless expressly agreed otherwise in writing.
5.2 The delivery period commences after the agreement has been concluded, all necessary data are in the possession of the Contractor and the first payment has been received.
5.3 Exceeding the delivery time does not entitle Client to compensation or dissolution of the agreement, unless the excess exceeds 8 weeks without apparent cause. In that case, Client may dissolve the agreement in writing, after which the advance payment made will be refunded within 14 days. Further compensation is excluded.
5.4 The Customer's right of dissolution due to exceeding the delivery time lapses if the delay is due to circumstances attributable to the Customer, including late delivery of content, feedback or approvals.
Article 6 - Prices and payment
6.1 All prices are in euros and are exempt from VAT under the Small Business Scheme (KOR), unless otherwise stated.
6.2 For Website Only a one-off price of €650 applies. Payment is made in two instalments:
- 50% (€325) when commissioned
- 50% (€325) on delivery of the website
6.3 For Website Full Service applies a one-off price of €750 plus €30 per month. Payment is as follows:
- 50% (€375) when commissioned
- 50% (€375) on delivery of the website
- €30 per month for hosting, updates and support, payable by invoice
6.4 By accepting the offer, the Client enters into a payment obligation for the full agreed amount, unless the parties have agreed otherwise in writing or the agreement is dissolved in accordance with article 6a (for consumers).
6.5 Work that falls outside the original assignment description (additional work) will be invoiced at an hourly rate of €60. The contractor shall inform the client in advance of the expected time investment and costs. Additional work will only be carried out after written approval by the client.
6.6 Invoices must be paid within 14 days of the invoice date, unless otherwise agreed in writing.
6.7 In the event of late payment, Client shall be in default by operation of law without notice of default being required.
6.8 In case of late payment, Contractor is entitled to suspend the work until full payment has been made.
6.9 After the payment term has expired, Contractor is entitled to send a payment reminder. If no payment has been received within 7 days after the payment reminder has been sent, Contractor shall send a formal reminder in which:
(a) Statutory interest will be charged from the due date;
b) The statutory extrajudicial collection costs will be charged in accordance with the Decree on compensation for extrajudicial collection costs;
c) A payment period of 7 days will be set, after which the matter will be handed over to a collection agency or bailiff, with all resulting costs to be borne by the Client.
Article 6a - Right of withdrawal and cancellation
For consumers (natural persons acting for purposes outside business or professional activity):
6a.1 Right of withdrawal for consumers (Distance Selling Act): Consumers have a right of withdrawal of 14 days after the conclusion of the agreement under the Distance Selling Act. Within this period, the consumer can dissolve the agreement without giving reasons. Upon withdrawal, the consumer is entitled to a refund of amounts paid, less costs for work already carried out if the consumer has agreed to start the service immediately (see 6a.2). Revocation shall be in writing (by e-mail). Upon revocation, a refund shall be made within 14 days of receipt of the revocation notice.
6a.2 Immediate commencement of services: by default, the consumer agrees to immediate commencement of services upon acceptance of the quotation. When accepting the offer, the consumer can indicate that he wants to make use of the full 14-day reflection period without commencement of services. In that case, the services will start after this period has expired. In case of withdrawal within 14 days of immediate start, only costs for work already carried out will be charged. For Website Full Service, the monthly subscription starts only after delivery of the website; in case of revocation prior to delivery, no monthly amounts are due.
6a.3 After the 14-day withdrawal period has expired, the full payment obligation remains and cancellation is no longer possible.
6a.4 After delivery of the website, refunds are not possible under any circumstances.
For corporate clients (including sole traders, sole traders, associations, foundations and legal entities):
6a.5 There is no legal right of withdrawal for business clients.
6a.6 If a business client cancels the agreement before the Contractor has started the work, 50% of the advance paid will be refunded. The remaining 50% will be retained as a cancellation fee.
6a.7 Once the Contractor has started the work, the advance payment (50%) paid is non-refundable in case of cancellation by the Client.
6a.8 After delivery of the website, refunds are not possible under any circumstances for corporate clients.
General (for all clients):
6a.9 Refund of monthly amounts already paid (€30/month for Website Full Service) will not take place in case of interim termination. The amounts due until the end of the minimum term of one year remain due in accordance with clause 10.4.
6a.10 Refunds will be made within 14 days of written confirmation of the cancellation by the same payment method used to make the original payment.
Article 7 - Additional work
7.1 Additional work is defined as work outside the agreed order and resulting from changes or additions to the original order.
7.2 If, during the execution of the assignment, it becomes apparent that more work needs to be carried out than agreed, Contractor shall inform Client accordingly.
7.3 Additional work will be invoiced separately at the Contractor's then current rates.
7.4 The contractor is not obliged to comply with a request for additional work and may require that a separate agreement be concluded for this purpose.
Article 8 - Intellectual property
8.1 All intellectual property rights to the website, designs and other works developed by the Contractor shall pass to the Client upon full payment of all amounts due.
8.2 After full payment, the Client acquires full and exclusive ownership of the delivered website for its own use.
8.3 Intellectual property rights to materials (texts, photos, logos) provided by the Client shall remain with the Client at all times.
8.4 Contractor retains the right to use the developed website for its own promotional purposes, such as portfolio and references, unless otherwise agreed in writing. Upon assignment, Client will be asked whether use for portfolio purposes is approved.
8.5 Client shall indemnify Contractor against all third party claims relating to intellectual property rights on materials supplied by Client.
8.6 Rights to any third-party software, plugins, themes (such as WordPress, Elementor, Blocksy) used remain with the respective owners. Client is granted a right of use in accordance with the licence terms of these parties.
Article 9 - Hosting and maintenance (Website Full Service)
9.1 The Website Full Service package is subject to a monthly fee of €30 for hosting, updates and technical support.
9.2 The service has a minimum term of one year. After the first year, the agreement is terminable on a monthly basis with a notice period of one month.
9.3 The Contractor aims to achieve an uptime of 99%, but cannot guarantee this. The Contractor shall not be liable for any damages due to downtime.
9.4 Backups will be made on a daily basis. The Contractor shall make every effort to restore data in case of loss, but cannot guarantee recovery.
9.5 Upon termination of the service, Client has the right to receive the website files for its own use elsewhere.
Article 10 - Termination
10.1 For the package Website Only the agreement ends upon delivery of the website, unless the parties have agreed on additional services.
10.2 For the package Website Full Service the agreement may be terminated by either party after the first year, subject to one month's notice.
10.3 Notice of termination must be given in writing (by e-mail or registered letter).
10.4 In the event of cancellation within the first year by the Customer, the Customer will continue to owe the monthly fee until the end of the first year.
10.5 Contractor shall at all times have the right to terminate the agreement with immediate effect if Client defaults on payment or otherwise fails to fulfil its obligations.
Article 11 - Warranty and liability
11.1 The Contractor guarantees that upon delivery, the website will function in accordance with the agreements made and will be free of serious errors.
11.2 The warranty period is 30 days after delivery. Within this period, serious faults will be repaired free of charge.
11.3 The total liability of the Contractor for damage arising from the performance of an agreement is limited to a maximum of the invoice amount of the relevant order.
11.4 Contractor shall never be liable for indirect damage, including consequential damage, loss of profit, missed savings and damage due to business interruption.
11.5 Client shall indemnify Contractor against all third party claims related to the services or products provided by Contractor.
11.6 The limitations of liability contained in this article do not apply if the damage is due to intent or gross negligence of the Contractor.
Article 12 - Force majeure
12.1 Contractor is not obliged to fulfil any obligation towards Client if he is hindered to do so as a result of a circumstance which is not due to fault, and which is not for his account by virtue of the law, a legal act or generally accepted practice.
12.2 In these general terms and conditions, force majeure means, in addition to its definition in law and case law, all external causes, foreseen or unforeseen, which Contractor cannot influence, but which prevent Contractor from fulfilling its obligations.
12.3 The Contractor also has the right to invoke force majeure if the circumstance preventing (further) performance occurs after the Contractor should have fulfilled its obligation.
12.4 The parties may suspend the obligations under the agreement during the period of force majeure. If this period lasts longer than two months, each of the parties shall be entitled to dissolve the agreement, without any obligation to pay damages to the other party.
Article 13 - Confidentiality
13.1 Both parties are obliged to keep confidential all confidential information obtained from each other or from other sources in the context of their agreement.
13.2 Information is considered confidential if it has been communicated by the other party or results from the nature of the information.
13.3 If the Contractor is obliged on the basis of a statutory provision or a judicial decision to disclose confidential information to third parties designated by the law or the competent court, and the Contractor cannot in this respect invoke a legal right to refuse to give evidence or a right recognised or permitted by the competent court, the Contractor shall not be obliged to pay damages or compensation and the other party shall not be entitled to dissolve the agreement on the grounds of any damage resulting from this.
Article 14 - Privacy and personal data
14.1 The Contractor processes personal data of the Client in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation.
14.2 Contractor only processes personal data necessary for the performance of the agreement.
14.3 For more information on the processing of personal data, please refer to the privacy statement on the Contractor's website.
14.4 The Client is responsible for the lawfulness of the processing of personal data collected through the website.
Article 15 - Applicable law and disputes
15.1 All legal relationships to which Contractor is a party are governed exclusively by Dutch law, even if an obligation is wholly or partly performed abroad or if the party involved in the legal relationship is domiciled there.
15.2 The parties will only appeal to court after they have made every effort to settle a dispute by mutual agreement.
15.3 The court in the place of establishment of the Contractor shall have exclusive jurisdiction to hear disputes, unless otherwise prescribed by mandatory law.
Article 16 - Modification of conditions
16.1 The Contractor is entitled to amend or supplement these general terms and conditions.
16.2 Amendments shall also apply to agreements already concluded subject to a period of 30 days after notification of the amendment.
16.3 If the Client does not accept a change in these general terms and conditions, it is entitled to terminate the agreement as of the date on which the new terms and conditions take effect.
Article 17 - Complaints
17.1 Client must report complaints about the work performed to Contractor in writing within 14 days of discovery.
17.2 If the complaint is well-founded, the Contractor will repair or redo the work, unless this has meanwhile become demonstrably pointless. This must be done within a reasonable period free of charge.
17.3 If repair or renewed performance is no longer possible or useful, the Contractor's liability will be limited to the provisions of Article 11.
17.4 Filing a complaint does not release the Client from its payment obligation.
Date: 2 June 2025